10500 Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This document explains in detail how 10500 collects, uses, stores and protects your personal information as a user of our platform in Malaysia. Please read carefully before using our services.
1. Information Collected by 10500
When you register and use the 10500 platform, we collect various types of information to provide you with a secure, seamless, and responsible service. Below are the main categories of information we collect:
Personal Account Information
During registration, you are required to provide your full name, date of birth, phone number and email address. This information is used to verify your identity, process financial transactions and ensure the security of your account. The registered name must match the name of the bank account holder for withdrawal purposes.
Device and Browser Information
The 10500 platform automatically collects technical information including device type, operating system, browser type, IP address and general location data. This information is used to optimise platform performance, detect unauthorised access attempts and ensure proper display across various screen sizes.
Local Payment Information (MYR)
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method. This includes the bank account holder's name, bank account number for withdrawal purposes and transaction records. Credit or debit card numbers are not stored directly on our servers.
Platform Usage Data
We record usage activity such as pages visited, bets placed, session duration, game preferences and interactions with buttons and platform features. This data helps us understand usage patterns and improve the user experience over time.
2. How We Use Your Information
10500 uses collected information solely for legitimate purposes directly related to the operation of the platform. The following are the primary purposes for which your data is used:
- Account management: Securely creating, verifying and managing user accounts, including the login process and identity verification.
- Financial transaction processing: Processing deposits and withdrawals in MYR via supported local payment methods such as DuitNow and FPX.
- Customer support: Providing assistance and resolving queries or disputes submitted by users through available support channels.
- Platform security: Detecting and preventing fraud, unauthorised access, account misuse and any activity that violates 10500's terms of use.
- Service improvement: Analysing aggregated usage patterns to improve platform features, performance and the overall user experience.
- Regulatory compliance: To meet applicable legal and regulatory requirements, including the retention of transaction records for the stipulated period.
10500 does not use your personal data for third-party marketing purposes without your explicit consent.
3. Use of Cookies and Tracking
The 10500 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
Types of cookies we use:
- Essential cookies: Required for core platform operations such as login sessions, security verification and language preferences. These cookies cannot be disabled without affecting core functionality.
- Performance cookies: Collecting anonymised usage data to help us understand how users interact with the platform and where improvements are needed.
- Preference cookies: Saves your personal settings such as display size, language preference, and any configurations you have previously set.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect access to certain features on the 10500 platform.
4. Data Storage, Security & Information Sharing
Data Storage and Retention Period
Your personal information is stored on servers protected to industry security standards. 10500 retains active account data for as long as your account remains active. Following account closure, certain records may be retained as required by applicable laws and regulations. Data that is no longer needed will be securely deleted or anonymised.
Security Measures
10500 employs multiple layers of security to protect your data, including encryption of data in transit and at rest, strict access controls to internal systems, continuous monitoring to detect suspicious activity, and regular security audits to identify and address system vulnerabilities.
Third-Party Sharing
10500 does not sell or rent users' personal information to third parties for marketing purposes. Information may be shared only in the following situations: with approved payment service providers to process your MYR transactions, with legitimate authorities when required by law or court order, or with third parties assisting in the technical operation of the platform under strict confidentiality agreements. In all cases, data sharing is limited to only what is necessary.
5. User Rights, Policy Changes & How to Contact Us
Right to Access and Correction
As a 10500 user, you have the right to access the personal information we hold about you at any time. You can view and update most of your personal information through your account settings. If any information is inaccurate or needs to be updated, you can contact our support team for assistance.
Right to Data Deletion
You have the right to request deletion of your account and personal data. Deletion requests will be processed once all pending transactions are settled and there are no unclaimed funds remaining in the account. Please note that certain records may be retained to fulfil legal obligations even after a deletion request has been processed.
Changes to This Privacy Policy
10500 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Users will be notified of any material changes via the platform. The latest version of this policy is always available on this page with a clear update date. Continued use of the platform after changes are published constitutes acceptance of the latest version.
Contact Us About Your Privacy
If you have any questions, concerns or requests regarding this Privacy Policy or how 10500 handles your personal data, please contact our support team by email at [email protected]. We are committed to responding to all privacy enquiries within a reasonable timeframe. For general questions, you may also refer to our FAQ page.
Still have questions about your data security?
The 10500 team is here to help you understand how we protect your privacy. Check out the FAQ page or register to start enjoying a safe and transparent platform.